Refund Policy

At K & J Traders, we strive to provide complete satisfaction to our customers. If, for any reason, you are not satisfied with your purchase, you may return or exchange it within the specified timeframe.

Return and Refund Guidelines:

1. Returns are accepted within 7 days from the date of delivery.
2. Products must be in their original packaging, unused, and in resalable condition.
3. Refunds will be processed within 10 working days from the date of return.
4. Refunds will be issued through the original payment method.
5. Shipping costs are non-refundable.

Eligible Reasons for Return:

1. Damaged or expired products
2. Wrong product delivered
3. Product not meeting customer expectations
4. Quality issues

Ineligible Reasons for Return:

1. Change of mind or preference
2. Purchased during sales or promotions
3. Products with tampered or missing packaging

Cancellation Policy

You can cancel your order within a specified timeframe. Please note that cancellation requests will only be accepted if the order has not been processed or shipped.

Cancellation Guidelines:

1. Orders can be cancelled within 2 hours from the time of placement.
2. Cancellation requests must be sent via email or phone.
3. Orders cancelled before shipping will receive a full refund.
4. Orders cancelled after shipping will be treated as returns.

How to Initiate a Return or Cancellation:

1. Email us at kndjtraders@gmail.com with your order number, reason for return/cancellation, and product details.
2. Call us at +91 98418 17019 to speak with our customer support team.
3. Use our Contact Us form on the website.

Refund Process:

1. Refunds will be processed after inspecting the returned products.
2. Refunds will be issued through the original payment method.
3. Refund amount will be credited within 10 working days.

Contact Us:

For any queries or concerns regarding returns or cancellations, please contact us at:

K & J TRADERS
113, Old Colony Road Perumuchi, Venkatesapuram, Arakonam, Ranipet, Tamil Nadu – 631002

Email: kndjtraders@gmail.com
Phone: :​+91 98418 17019

Grievance Redressal:

If you have any grievances regarding returns or cancellations, please write to us at [insert email]. We will respond within 3 working days.

Revision History:

This Refund and Cancellation Policy was last updated on 01/01/2023.

Acceptance:

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.